Shipping policy

On acceptance of orders, Beyond PEV will make every effort to process within the stated time frame. Unfortunately, sometimes unforeseeable events such as severe weather, crisis, and many others may affect this.

We aim to dispatch the majority of orders the same day, our dispatch & delivery timescales are detailed on specific product pages. Please note that couriers can experience delays or backlogs, Beyond PEV cannot be held liable for such shipping delays.

To ensure the security of purchases, Beyond PEV may need to contact customers to validate orders, which may cause delays. 

We offer free domestic shipping (Within U.K) for Orders over £100.

We ship within the UK & all countries in the EU. Please note that due to Brexit, Orders being shipped to Europe may be subject to customs duties.

Europe
Here is a reference from the European Union website: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en

If you are ordering from outside of the UK, our website automatically displays prices excluding VAT/sales tax. However, customers from the EU may incur further fees when importing a product from the UK. This is payable to the courier before delivery. Duty is usually around 6% for Scooters. Tax is dependent on your local tax rate. 

If any parcels are returned to us because import charges are higher than expected, we reserve the right to deduct any costs we may incur from your refund.
Kindly note that the exact valuation of the taxes incumbent upon the customers relies on the local taxes policy. For more information, please contact and consult with your local customs authority.

In case of any special requests pertaining to the mode of shipping, please contact us after placing your order and one of our representatives will assist you.

We try to process all orders placed on our website within 1 to 2 business days. Orders placed within Monday - Friday (9 am - 1 pm) will start processing on the same day. Orders made after this cut-off time will start processing the next business day. There are no orders being processed or shipped during weekends.

Pre-Orders

Pre-orders are advance purchases made on products that are scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival at our warehouse. Each item available for pre-order will have its own estimated shipping date (usually detailed on the product page).

The advantage of pre-ordering is that you can guarantee the item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain products can be multiple. For this reason, availability can run out even before the item is physically in stock.

How long will it take to ship out my pre-order?

Waiting times vary from article to article. Once that the item is available in our warehouse, your order will be dispatched within two working days.

Please keep in mind that if you place an order containing a pre-order item, the entire order will be on hold and dispatched at once.

When does a delay occur and why?

In some rare cases, there may be delays caused by events outside of our control. In the unlikely event of a delay, our Customer Support Team will get in contact with you as soon as possible.

Can I cancel a pre-order item?

Yes, you can, just keep in mind that your pre-order may have taken the opportunity away from other customers, therefore we politely ask that you only pre-order if you are confident you want to proceed with the purchase. We understand circumstances change, if you do decide to cancel prior to shipping please contact our support team at support@beyondpev.com